Frequently Asked Questions

How do tickets work?

Tickets are digital and delivered by email, and each ticket carries a QR code the door scans you in with. No app to install.

What is the refund policy?

Refunds are organizer-initiated only — Ticky does not process refunds directly. Contact the organizer of the show you bought a ticket to if your plans change.

Do I need an account to buy a ticket?

No — you don't need an account. Guest checkout is available for every ticketed show; creating a band or venue page is only needed to post shows.

Who gets the money from ticket sales?

Money goes directly to the organizer through Stripe Connect — Ticky is never custodial and never holds attendee funds.

How does publishing a show work?

A show becomes publicly visible once its organizer pays a flat, one-time per-show publishing fee. There is no subscription and no percentage cut of ticket price beyond the pass-through card processing fee shown at checkout.